Important Terms for Online Flower Orders in Shadwell

Florist Shadwell: Flower Delivery Online Terms & Conditions

Florist Shadwell Online Flower Delivery Terms & Conditions

Welcome to Florist Shadwell, your trusted provider for online flower orders and delivery in Shadwell and neighbouring areas. These Terms & Conditions (“Terms”) govern your use of our e-commerce services and apply to all customers placing orders for flower arrangements, bouquets, plants, and related gifts through our website. By using our online service, you confirm your acceptance of these Terms. Please read them carefully before placing an order.

1. Definitions

For the purposes of these Terms:
"we", "us", "our" refers to Florist Shadwell;
"you", "your", "customer" refers to the user placing an order;
"Products" means flowers, floral arrangements, plants, and related items available for purchase through our website;
"Website" refers to our e-commerce site targeting customers in Shadwell and surrounding areas.

2. Scope and Application

These Terms & Conditions apply to all flower orders placed with Florist Shadwell via our online store. We deliver throughout Shadwell and to selected nearby locations. The Terms form the entire agreement between you and Florist Shadwell relating to the ordering, purchase, and delivery of Products from us. We reserve the right to amend these Terms at any time and changes will take effect from the date they are posted. If you continue to use our website and services after amendments, you will be deemed to have accepted them.

3. Order Process

To submit an order for online flower delivery in Shadwell:

Browse our available Products and select the desired items.
Add the selected Products to your shopping basket/cart.
Proceed to checkout where you will be asked to provide recipient and delivery details, preferred delivery date, and any special instructions.
Confirm acceptance of these Terms & Conditions before completing payment.

Once your order has been submitted:

You will receive an on-screen confirmation and/or an order confirmation message summarising the purchase details.
We reserve the right to refuse or cancel any order at our discretion, including if there is a stock or pricing error, or if we are unable to fulfil the requested delivery date or address.
In the event of order refusal or cancellation by us, you will be fully refunded for any amounts paid.

4. Product Availability and Substitution

While we make every effort to ensure all flowers, plants, and products displayed are in stock and available, floral items are subject to seasonal availability and supply fluctuations. In the event a specific flower type, colour, or product is unavailable, we will substitute with a similar style, quality, and value. Any substitutions will be made with the utmost care and attention to maintaining the intended design and character of the arrangement. If a significant substitution is necessary, we will endeavour to inform you prior to delivery.

5. Prices and Payment

All prices for our Products and delivery services are clearly displayed on our website and are inclusive of VAT where applicable. We reserve the right to update our prices at any time, but the final amount for your order will be displayed at checkout and confirmed in your order summary.
We accept major forms of electronic payment, including debit cards, credit cards, and other payment methods as displayed at checkout. Payment must be received and authorised before your order is processed or dispatched.
For security, payment transactions are processed through secure, encrypted platforms and no payment card details are stored on our systems.
Delivery charges may vary depending on your selected delivery date and recipient address in Shadwell or nearby areas, and these will be clearly shown when you order.

6. Delivery Services

We provide local flower delivery throughout Shadwell and selected surrounding areas. Delivery options, charges, and estimated arrival times will be shown at checkout. While we endeavour to deliver on the chosen date, specific delivery times (e.g. AM/PM) are not guaranteed unless expressly stated.
It is your responsibility to ensure that the recipient’s name and address details, including any instructions for access or safe location, are complete and accurate. We cannot accept liability for late or failed deliveries due to incomplete, incorrect, or ambiguous delivery details supplied by you.
If the recipient is not available at the time of delivery, our driver will attempt to deliver according to your instructions or, if none are specified, may leave the flowers in a safe location or with a neighbour. A delivery note will be left, where possible, to advise of the attempted delivery and location of the flowers.

7. Cancellations and Amendments

If you wish to amend or cancel your order, please notify us as soon as possible. Because our Products are fresh and perishable, cancellations and changes can only be accepted before the order is prepared for dispatch, typically 24 hours prior to the scheduled delivery date.
If your order has not yet been prepared, we will endeavour to process amendments or issue a full refund. Once an order has been dispatched or prepared, cancellations and amendments cannot be guaranteed and no refund will be made for perishable goods.
Under the Consumer Contracts Regulations 2013 (UK), the right to cancel does not apply to perishable goods, including flowers and plants.

8. Returns, Refunds, and Complaints

We take great pride in the quality and freshness of our flowers. If you are not satisfied with any part of your order for flower delivery in Shadwell or nearby, please contact us as soon as possible, ideally within 24 hours of receipt.
If a Product arrives damaged, wilted, or in an unsatisfactory condition, we may require photographic evidence for investigation. Arrangements will be made for a replacement or refund as appropriate. Refunds will be made to the original payment method within a reasonable timeframe.
We cannot accept returns or offer refunds for issues arising from factors beyond our control (such as incorrect delivery information supplied by you, failed deliveries where the recipient is unavailable, or care failures after delivery).

9. Personal Messages and Special Requests

You may add a personalised note or message to your flower delivery for each order. Please ensure your message does not include content which is unlawful, harassing, defamatory, obscene, or otherwise inappropriate. We reserve the right to refuse to deliver a message that is, in our sole judgement, unsuitable.

10. Limitation of Liability

Florist Shadwell will exercise reasonable care and skill in providing our Products and services. However, we will not be liable for any indirect, consequential, or special losses, or for any loss of profits, revenue, or goodwill arising from your use of our website or services.
Our maximum liability for any claim relating to an order will not exceed the price paid for the affected Products.
We accept no liability for delays, failures, or losses caused by events beyond our reasonable control, including but not limited to: natural disasters, strikes, extreme weather, accidents, or unavoidable transport delays.

11. Privacy and Data Protection

Your privacy and the security of your data is important to us. We will collect, process, and retain your personal information only as permitted by applicable law and in accordance with our Privacy Policy. Information collected will be used solely for the purposes of fulfilling your order, processing payment, and, with your consent, for relevant marketing communications.

12. Intellectual Property

All content on this website, including logos, images, product descriptions, and design elements, is the property of Florist Shadwell or used with permission. No content may be copied, reproduced, distributed, or used for commercial purposes without written consent from Florist Shadwell.

13. Governing Law and Jurisdiction

These Terms & Conditions, and any relationships arising out of them, shall be governed and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14. Miscellaneous

If any part of these Terms is found to be legally invalid or unenforceable, it will not affect the validity of the remainder of the Terms.
No waiver of any provision will be deemed a further or continuing waiver unless explicitly agreed in writing.
These Terms & Conditions represent the entire agreement between you and Florist Shadwell regarding online flower orders and delivery in Shadwell and its surrounding areas.

15. Application to Shadwell and Surrounding Areas

Our Terms & Conditions are designed for customers located in Shadwell and the surrounding districts we serve. For details of our delivery radius or delivery-specific queries, please check the delivery information provided on our website or contact us before placing an order.

Thank you for choosing Florist Shadwell for your online flower delivery needs in Shadwell and beyond. If you have any questions concerning these Terms or your order, please refer to our customer service section for further guidance.