Returns, Refunds and Complaints at Florist Shadwell
Our Commitment to Fresh Flowers in Shadwell
As a trusted local florist serving households and businesses throughout Shadwell, we are dedicated to delivering fresh, beautiful flowers every time. We understand the importance of prompt, reliable service and the delight that comes from receiving vibrant floral arrangements. Our fresh flowers guarantee ensures you receive only the highest quality blooms, carefully selected and arranged by our expert florists.
Damaged-On-Arrival Flower Policy
We take every precaution to package and transport your order safely. However, if your flowers or arrangements arrive damaged or not as described, please notify us as soon as possible—ideally, the same day of delivery. Providing a photo of the damaged items helps us to assess the situation quickly and offer a suitable solution. We understand how important fresh flowers can be, especially for special occasions, and we strive to resolve these rare cases with urgency and care.
Freshness Window Guarantee
Florist Shadwell guarantees the freshness of your flowers for a minimum of five days from the date of delivery, as long as care instructions provided with your arrangement are followed. If you notice your flowers fading prematurely or not meeting these freshness standards within this window, please let us know. Your satisfaction is our highest priority, and we are committed to upholding our fresh flowers guarantee for every customer in Shadwell.
Refund and Replacement Options
Customer satisfaction sits at the heart of our florist business. If your flowers do not meet our freshness standards or arrive damaged, we offer the following options based on your preference and the specific situation:
- Full Refund: Receive a complete refund for items not meeting our quality standards.
- Replacement Arrangement: We will deliver a new, comparable bouquet or arrangement at no extra cost, as soon as possible.
- Partial Refund or Store Credit: In some cases, a partial refund or credit toward your next order may be available by agreement.
Contact us promptly with your order details and photos (if available) so we can resolve your issue efficiently and ensure you are satisfied.
Complaints Process
Your experience matters to us. If you wish to make a complaint or raise any concerns about your order or service, please reach out describing the issue and providing relevant details such as your order number and a clear explanation of your concern. All complaints are reviewed by our management team, with most cases resolved within two working days. We will keep you informed throughout and always aim to reach a fair and amicable solution as quickly as possible.
Trusted by the Shadwell Community
Florist Shadwell is proud to be the local choice for fresh flowers, serving both private households and businesses in the area. We stand by the quality of our arrangements and the reliability of our service. Whenever you choose us, you can be confident you’re in the hands of a florist who cares.
Thank you for trusting Florist Shadwell. If you have any questions about our returns, refunds, or complaints process, we are always happy to help. Your satisfaction with our fresh flowers guarantee is our promise to you.
